In this day and age, can you really judge a person’s financial capability based merely on appearance?
Some staff of Banco de Oro (BDO), one of the country’s leading banks, seem to think they can.
Several PMT members narrated in the forum’s Discriminating BDO bank manager thread how they were treated differently or, worse, badly just because they visited a BDO branch with an “unprofessional” attire or look.
PMT member silensyo recounts his experience:
I went to BDO Bagtikan branch and tried to apply for an account. I was wearing short pants, plain t-shirt, and having a bad hair day.
I only had my TIN card and company ID in hand, which is an acceptable “valid id” according to their policy.
The teller checked my IDs, looked at me from head to foot, proceeded to ask her manager if my ID’s were acceptable. The manager did the same thing, looked at me sizing me up as if I was a suspicious person.
After a few seconds, she uttered “may mas malapit na BDO dun sa company nyo, dun ka na lang magopen” (“there’s a branch closer to your company’s office; go open an account there”).
So there I was, quite shocked about the impolite remark but still remained peaceful and said to her that I live near the branch and that I prefer here instead. The manager insisted and told me that I must present a certification of employment instead.
So there, feeling very disrespected by the actions of these people, I decided to leave the branch.
BDO does “find ways” to annoy their current and prospective clients. Tsk, tsk…
Got a similar story? Tell us in the discussion thread Discriminating BDO bank manager.
” .. BDO does “find ways” to annoy their current and prospective clients. ”
Hehe, nice one but I think it’s unfair to generalize.
Di lang naman sa BDO ang may ganung tao. Sana yung area head ng bank manager na iyon nagbabasa ng blog mo at nakasubscribe sa PMT forums, I’m sure mapagsasabihan siya 🙂
I have always felt that staff from BDO are professional, discrete and efficient. In short, well trained. More so than any other bank I have had the chance to transact with.
By any chance, does anyone know if that branch the poster mentioned was originally an EPCIB branch ? 😉
Yap, BDO does find ways, but they didn’t state find ways to serve the customer well, they find ways to earn more money by trapping their clients. I have BDO credit card and they offered many features, one of them is payment of utility bills such as PLDT, Meralco, etc thru their cards. Sometimes earlier, they double debit my card, on top of that, they charged an amount which is wrong (it is later confirmed that they are wrong). So, naturally,the statement come and i have to pay the total amount due because it is their system. I called up BDO 6318000 and narrate everything, they just said, well, u better pay the total amount due, adjustment will follow later.
Wow, what a nice way to borrow money from the customer without paying a single cent! If I, as a customer of the card, am late in paying the statement by even 1 day, i was penalized. Now, the wrongs amount in the statement due to their fault must be corrected by my advance payment because they over charge me! Yes, they find ways! TO EARN MORE WITHOUT EXPENSE.
Same here. BDO s*cks.
ganyan talaga yan… Kapag uutusan ako ng papA ko na magdepost, ayaw ko na talaga. kasi walang hiya yung mga empleyado nila eh. minamaliit lang ako nung pumunta ako sa PCI Bank nuon (BDO ngayon)na naka sleveless, short at spartan na tsenilas lang. mga mayayabang talaga.
TUTOO yan…i am a victim too…branch is along rizal ave. cor 11th ave. near grand central…BDO REALLY SOMETHING….
Same din yan sa Metrobank Binangonan. Walang modo. We are the clients and yet they are treating us that way.
I had observed two BDO tellers too who, even though they try to be polite by saying the right words, are quite curt.
I encountered one in SM Cubao Branch. For some reasons, her words were quite polite but her facial expression and her curt replies just tells me that she doesn’t seem happy with her job. I am not sure but at that time I just came from work and probably I looked “haggard”.
The other one, one teller in BDO Taipan Place, was also as curt. She didn’t even smile.
I am not sure if they require thier tellers to be bitchy. But I think that they definately deserve to be resent to a customer service training seminar.
Anyway, I got to open my savings account at BDO Cubao. I just pray everytime that I won’t be called by my “favorite” teller.
Ganyan din mga empleyado ng Metrobank sa Binangonan, mayayabang at sobrang kasungitan, ang lakas ng discrimintation dito, wala silang ginawa kundi magtelebabad at mag kwentuhan! wake Up metrobank Binangonan, Porke kayo lang ang matatag na banko jan kala nyo kung sino kayo!
There’s what we call “Dumb Blond”. In BDO, some of them need not color their hair. Imagine my surprise and embarrassment when after looking at my dollar bills one by one, one good for nothing but %^& employee told me to just go to another bank. When I asked why, I was told that 5 of my 10 bills are fake! Sonnamagun, I got those bills from Metrobank! I only went to their bank because of their high exchange rate. When I went to another Metrobank branch, I simply walked to their counters and had my bill changed, they also looked at my money but changed it. I asked if it is fake, they said, “No sir”. I told them that I got it from another Metrobank branch and they said, “that’s why it’s not fake”.
Incomepetent BDO fools!
Maybe BDO tellers have a checklist which goes like this:
___ Walang makeup?
___ Mukhang hindi rebonded ang hair?
___ Nakasleeveless?
___ Nakaspartan na chinelas?
___ Nakashorts?
If you get 3 out of 5 then you get to be on their folder with the label “second rate clients”.
Dear BDO;
I promise to hire an image consultant if you promise to send your tellers to a customer service training. Thank you.
I find ways,
HOney
hi,
I have emailed some of my friends in the HR department of BDO. Hopefully they could reprimand the branch manager in bagtikan branch. 🙂
My mom also had some bad experience in the retiro branch (with discourteous tellers) kaya nga mas prefer niya yung metrobank. 🙂
My classmate is also working in BDO. I often visit the BDO branch where she is presently working. The staff are nice and so far, my feedback is positive. I believe this is only an isolated case.
But I highly suggest that BDO should look at this issue since customer service is very important for a company’s success.
“Your time is more important than money….and….customer regardless if she or is wearing short pants, plain t-shirt, and having a bad hair day is MUCH MORE IMPORTANT!”
Filipino Jobs Abroad
The branch manager and staff are just complying to the provisions of the Anti Money Laundering Act (AMLA). Please do research on the topic. It will help you understand the situation.
Hello,
I also had some bad experience in Ayala Branch & Bel Air Branch,they’re so unhelpful, they should have this “CUSTOMER SERVICE” training since they’re were in services. Even though i have this checking account & Dollar acoount with these branch. Of course you need to ask question if not malinaw in your part, you need to confirm and analyze how does it work…but as I can see if your asking question i find it they we’re not helpful enough for you to understand and explain briefly…..Sana Mr. Sy & Mrs. Sy have time to visit these branches and do re assign the teller and the manager and gave them proper training how to handle a customer or client service.
to the Banker:
the issue here is not about AMLA.it’s about the branch employees being disrespectful towards the client. surely there are ways to implement your AMLA without offending clients.
i don’t see the need for the client to research about AMLA. i think it is your responsibility as a Banker to RESPECTFULLY inform the client, particularly NEW CLIENTS, about your policies on AMLA and KYC.
Besides, are you informed how much money that client has? 500 thou and above ba, that will necessitate the implementation of AMLA? *wink*
just my 2 cents. peace!
I had a similar experience in BDO, Vira Mall, Greenhills Branch.
I have no problems with managers/account officers following the rules. The problem lies with how they treat their clients. The account officer in that branch was rude and very unaccommodating. She sounded irritated and would not look at us straight. It was as if we were wasting her time.
I bought UITFs from her before and she was the exact same way.
Her assistant, who assisted us initially, was very nice though.
Hello guys,
The AMLA does not discriminate against looks. The AMLA requires banks to at least know where the money to be deposited comes from, whether from suspicious or red-flag businesses, or not. By looking at the appearance of the person does not qualify for AMLA. Hindi pa nga nya sinasabi kung magkano ide-deposit nya, tapos decline kaagad? That’s NOT AMLA; that’s rudeness and unprofessionalism.
I have a complaint against a discouteous bank employee and she is posing as my husband’s wife and I have the bank account number to prove it. She used a fake marriage certificate to open a saving account using my husband’s name. And no doubt to hide her shame of carrying my husband’s children. That’s why she transferred from Mandaluyong branch to Carmen Pangasinan branch.
Your office should sue her for falsification of document and rest assure I will be filing a formal and legal complaint on my end as well.
She has been threatening me that once she gets the chance she will harm my children.
Your office should have this investigated and dealt with as soon as possible as not to tarnish the good name of your company.
Do contact me.
I have a complaint against a discouteous bank employee HER NAME IS MARY JANE B. MARRON and she is posing as my husband’s wife and I have the bank account number to prove it. She used a fake marriage certificate to open a saving account using my husband’s name. And no doubt to hide her shame of carrying my husband’s children. That’s why she transferred from Mandaluyong branch to Carmen Pangasinan branch.(used to be Equitqble PCI)
Your office should sue her for falsification of document and rest assure I will be filing a formal and legal complaint on my end as well.
She has been threatening me that once she gets the chance she will harm my children.
Your office should have this investigated and dealt with as soon as possible as not to tarnish the good name of your company. Immoral and unethical conducts are not to be tolerated by such a prestigeous company.
Do contact me.
May serious reason naman siguro why the Manager declined the account.
You know these Branch Managers… these are serious business people with quotas and deposit volume requirements. I’m sure they woudn’t turn down a new business ng ganun ganon lang.
Besides, the story is too short para mag judge tayo agad.
Am I right or am I right?
(oops ang daming OA dito)
Sorry to burst everyone’s bubble here but it’s standard procedure. People who work in banks usually get their first impression of the client by how they look. Yes, very rude, insensitive and judgmental but that’s how they do it. SOP.
However, the bank people should’ve been tolerant and gracious though despite the client’s appearance. Respeto rin dapat. They should always treat anyone who comes through their door as a prospect.
Peace!
well… i do believe s saying na there’s always time for everything…. time to be untidy and to be tidy…. sana let’s observe the proper dress code sa bawat lugar na pupuntahan natin to gain respect…. hindi extension ng house naten ang bangko….
Well, in my experience with BDO, there are three branches inside SM fairview. I had dealt with two other branch which I find their staff and managers are accomodating and nice to all customers/clients visiting them. However, I find the staff and managers of the third branch as rude. I do not know why pero preho lang naman na BDO…
This may not be really In-Topic , BUT I also have a very traumatic experience with BDO – as we know they have this LOGO saying WE FIND WAYS!! – convincing and quite inspirational for some – so as for my personal preference I believe and chose them for financing my 2010 FORD EVEREST!!
– AND THERE came my nightmare when I failed to pay 2 months – they actually told me that I am on my DUE of the payable for the UNIT – THEN they required me to pay the whole amount na WHICH is 1.3M — buddy — its “1.3M” – they require me to pay that or HATAK the UNIT – sounds a stupid deal for someone like me which can only afford 25 to 27k monthly – ” KAYA KA NGA NAG-FINANCING EH” – kasi you cannot afford millions di ba?
– GUYS @ BDO – this is for all of YOU – oo – ANAK KAYO NG DIYOS – you are the richest CORP. in the Philippines now.. PERO never ever dare to say – WE FIND WAYS – IF YOU dont know it by heart – because you are terrorizing SIMPLE and NON-RICH person like me – You damaged SO MUCH your reputation!!
GOD will have HIS own WAY to make you people REALIZE how much PAIN you are putting into the heart of your victims!!
HOPE GOD will BLESS you BDO
Hi Miguel, just wanted to inquire how this turned out? I have the same case like you and would really want to file a case against the bank
nakuuu nagka bad experienced din ako jan sa BDO na yan,,,, ang susuplada ng mga employees… ni ndi man lang tumitingin sau habang kinakausap ka habang nag oopen ka ng account… pinagtyagaan ko lang naman mag open ng account dun kasi walang hagdan hehehe.. malayong malayo sila sa service ng BPI ,, sa BPI kahit manager i entertainin ka with a smile pa…. sila pa mismo ang nag ooffer para tulungan ka sa hindi mo maintintidhan… lagi sila naka smile magaang ang feelings mo pag nasa bank ka nila ….sa BDO puros mga nakasimangot ang papangit naman hahahahha! patawad Lord 🙂 kaya kayo mag BPI na lang kayo ndi pa kayo makukunsume hindi gaya sa service ng BDO..
a few seconds ago
Naku ganyan talaga ang mga BDO staff mga bastos kausap. Akala mo naman sila ang ceo or stake holder’s ng company. Grabe nga eh kasi dito sa bdo alaminos laguna branch bastos ung girl namely leah enriquez penaverde. She’s really dont know how to talked in a nice way. Mukhang hndi natrained ng customer service.
Baka mababa magpasuweldo BDO, over worked and underpaid siguro sila kaya di maganda serbisyo. Kasi if they love what they are doing it will show…. ako observe ko lalo na yung madaming empleyado na branch, minsan titingnan ka pa nila at pag-uusapan at magpaparinig pa …. tapos talagang pipila ka, nakatayo ka nang matagal… tayo na lang na kliyente ang umunawa sa kanila… biro mo sa araw-araw na ginawa ng Diyos nagbibilang ka nang pera na hindi sa iyo … nakakaburyong he he….
I have an experience, just today, on how rude these people are. I was depositing for the account of my boss in BDO-Corporate Center in Makati. It just so happened that I wasn’t able to contact our account manager ahead of time to assist us. So I went directly to the bank since I was a bit familiar with some people there to assist me. I was depositing a huge amount of money since it is a corporate account. I got a lot of side comments from the manager and the teller and they somehow made me feel that they are thinking that the money was stolen!!! I think were so pissed since the money were not arranged facing the same sides. However, it was already bundled for them to easily count it. I wouldn’t mind helping them arranging it, but to count and arrange it in front of many people and with me standing for hours in the counter without any offers from them for me to take a seat. With other managers, they would offer you to take a seat in a secluded area so that you won’t attract people’s attention. It would seemed that it was my fault for them to have a difficult job, but I just want them to realize that I am a CLIENT, it is their job to provide better services. I was depositing money to their bank and not closing an account….I don’t think anyone would be deserving to be treated poorly. I haven’t showed them arrogance when I was transacting with them I was very courteous. I even said “Thank you” after that but the teller couldn’t even smile or acknowledge. She seemed bored and made me feel that I somehow wasted her time. I mean, even for a simple depositor, they should give good service without discriminating them. They should be thankful that people are patronizing their bank and because of that they have what they so-called JOBS. I think next time, i go there I would mention this rudeness to the account manager who handles our account.
Hi there i examine your web site usually and assumed i would say all the greatest for 2010!
I also had a bad experience with BDO. Because I have heard that BDO is the best bank in the country, I went in a certain branch to open an account. I sat in front of a new accounts officer and told her that I am going to open a new account and I have my requirements with me. She told me to just sit. I just sat there for almost 20 minutes as she was busy chit chatting with her other bankers. So I transferred to another officer but also she told me to just sit then after around 15 minutes of just sitting in front of her, she told me to go to another officer, so I did. I sat there in front of the officer she told me but the officer was just sitting, chit chatting, filing some papers as if she doesn’t see me. After waiting for 30 minutes, she finally talked to me but then I chose to leave the bank and told her I will come back next time. Actually,I was heading to another bank and I got entertained nicely.
BDO is not the best bank at all.
BDO IMUS AGUNALDO HIGHWAY SHOULD RECTIFY SYSTEM OF SR. CITIZEN LIINE BEING USED BY A REALTY COMPANY ,ST.PETER MEMORIAL THRU SR. CITIZEN LINING UP WITH TONS OF TRANSACTIONS THUS MAKING A REGULAR OLD FOLKS TO ROT WAITING TO GET THOSE TRANSACTIONS DONE…IRONY IS BANK OFFICIALS ALLOWS IT, SOMETHING MUST BE DONE TO CORRECT THE MESS BY HIGHER OFFICIALS…..
My wife and I are senior citizens from New York City and we’re spending the winter months to avoid the snow at a condo we bought in Paranaque. We went to the BDO branch at Dona Soledad Avenue to open an account. The staff is the rudest we have encountered at any bank in either the Philippines or the U.S. We were totally ignored by the staff who never greeted or even acknowledged us. We sat at a senior citizen area to await our turn and a representative at a computer right in front of us acted like we didn’t exist. It wasn’t that we had to wait (we realized there were people already being served), but to completely ignore our presence was unacceptable. Even the manager walked by and our niece tried to get her attention and she didn’t even look up. After a half hour we left, telling the guards (who were courteous) that the staff inside was rude.. We opened an account at RCBC Savings, where we were immediately welcomed warmly by the manager.
I wonder if BDO customer service division even checks google if forums such as this exist.
Just today, my mother who is a senior citizen went to BDO Malolos Branch to pick up her remittance. It turned out my sister, who wired her the money, erroneously put my mother’s name in both the sender and receiver fields. (Why in the first place that my sister had to put sender’s name when it’s her log-in ID that facilitated the transfer boggles me. And the online interface does auto-suggest, mind you, that’s why my sister didn’t notice before hitting ‘enter’ that my mom’s name appeared twice.)
The amount involved was only 27,500 and regular depositors know for a fact that branch managers, asst. managers and even tellers have a range of amounts that they could vouch for. That amount is well within a teller’s range. Yet nobody in the branch offered such a solution and simply just sent my mom home under the scorching heat of the summer sun (my mom is now having symptoms of heat stroke). My mom is a depositor of that branch and this isn’t the first time BDO screwed up her remittance. For 5 months, she couldn’t use her ATM and had to keep going back to that branch to withdraw over-the-counter. As it turned out, BDO’s fraud department erroneously tagged her ATM as having made a “suspicious” transaction without the benefit of contacting her and none in the branch nor from the BDO hotline knew what the problem with the ATM was until I had to call them on my mom’s behalf. All these for an organization whose mantra is “we find ways”.
Where can we repor these unproffesional bdo clerks?i went to bdo sm urdaneta branch awhile ago,the clerk who assisted me was so bastos her name is reggie,she and her fellow clerk were gigling,obviously doing it infront of me because we are having quite some misunderstanding.and she was so rude asking for some detalis. Her name is Reggie i did not catch the name of her fellow clerk
BDO Korean Town AC sucks, deposit US $ 10k and before I filled out any paper to open the dollar account the money was gone. I guess they count it secretly. During my questions the old lady had a hard time to do her simple job as customer service. Maybe she should be seen by an ENT.
Serving at the same time people beside me who had no ID or income to open a peso account.
After a few days I needed US $ 7k and now I had to deal with 2 old Ladies. Both told me I can not get any of my money. 3 times I got this answer and I raised my voice. It’s my money diva? Suddenly
It was no problem anymore just I had to pay a FEE what was 1200peso. AML is just a joke in the Philippines. All is just about making easy money by stealing or cheating. So I closed the Account and left with all my money after they all agreed that they have the money ready. Imagine that’s a bank???
I withdraw too almost all money on my peso account because 2 old Ladies tried to keep my money, fee…that’s suspicious.
Now my money is under my pillow and I am looking for a nice customer service.